Frequently Asked Questions
Connections
What is the water connection?
The water connection is the part of the water supply network, that provide the connection between the distribution public network and the indoor network of a precincts or a building.
What is the connection water meter?
The connection water meter is the device that measures the quantity of water consumed by the user and it is installed on the connection between two taps-valves, at the limit of the user’s property, in the connection’s chamber. The water meter is the last component of the public distribution network being used to establish the consumed water quantity, with the view to be invoiced.
What is the property limit between public patrimony networks and the private one?
The delimitation between public distribution network and the inside installation of the user is formed of:
- The connection chamber, respectively the connection water meter, that is the last component of distribution public network;
- The concession valve, in the case when the connection is not metered and the valve is installed to a maximum distance of 1-2 m from property limit;
- The building property limit, in the case when the connection is not provided with concession valve or if this is installed to a distance longer then 1-2 m from the property limit, inside the property.
The connection until the water meter, including the connection chamber and the water meter, belong to the water distribution network, regardless the manner of it performance financing.
What are my rights and my obligations related to the connection’s water meter?
The connection water meter maintenance is performed by Compania Apa Brasov. The client has the obligation to protect the water meter and to allowed the Company’s representatives’ for reading and intervention after the water meter have been installed. The client is banned to intervene on the water meter in any way.
Who check the connection water meters?
The meters are verified in the Metrological Laboratory of Companiei Apa Brasov, that was authorized by the Legal Metrology Romanian Office.
How is read the water meter index?
The index that must be read is represented by the figures written on black (the water meter digit drum). This are not separated by any decimal point. The measurement unit is cubic meter (m3). The subdivisions are not read.
Invoice
How the invoice is issued?
The invoice is issued monthly based on the price and tariffs approved and of the effective quantities or estimated according contractual provision.
Can I contest the water meter index?
The client has the right to contest the water meter index written on the current invoice, within 10 calendar days from the invoice issue.
Why the tariff is not the same for each locality?
The water supply service is a local service. In each locality, may be involved factors as: the quality of used water sources, operation and maintenance costs, necessary treatment to make the water drinkable, as well as environment protection. Al these aspects are reflected in the tariffs.
What are the main elements that could be found on the invoice?
The invoice includes the following element for identification of each consumption point, the invoiced quantities, the invoiced price/tariff, the waste and pluvial water quantity.
Water losses
Who pays the losses from public network?
The losses from water public network are not included in consumption. These are included in the technological consumptions. You pay only the water that pass through your connection water meter.
How the water losses can be located in the inside installation?
First, check the water meter. If you find out that this operate without any consumption that means that there is a loss in the internal installation. Check the joining’s, welding’s and pipes’ water tightness. Check the water supply system of different apparatus that use the water (toilet vessels, wash machines ….) and taps. The most difficult water losses to be detected are those from underground pipes.
Contracts
How you should proceed to conclude a contract?
The contract for water supply and sewerage services, constitute the legal deed through which is regulated the relation between Compania Apa Brasov and the user. The preparation and submission of the documentation should be made by the client to the Company headquarter.
What is the emptying contract?
The emptying contract is a document concluded between Compania Apa Brasov and user. Based on this document, upon applicant request and against a cost, Compania carry out the emptying operation.
When Compania can take the action to cease the services?
Compania Apa Brasov has the right to interrupt or to cease the service provision, according to the law, with previous notification:
- the bad-debtor users;
- to the users that do not observe the contract clauses;
- the users that do not comply with the invitation to re-new the contract, regardless the manner of it submission.
Sewerage
What is the sewerage network?
The sewerage network is the part of public sewerage system, formed by collection channels, service channels, manholes, discharge openings and addition structures that provide the waste water intake, discharge and transport.
What is a sewerage connection?
The sewerage connection is the part of public sewerage network that provides the link between client’s interior waste water installations and the sewerage public network, including the junction block manhole. The connection from the manhole towards network, including the junction block manhole, belong to sewerage public network.
Which are the interior waste water installations?
The interior waste water installations represent all installations that provide the waste water collection and transport and are located on the client property or administrated by him/her until the junction block manhole from public network. The maintenance of the waste water interior installation is the client responsibility.
What happens with used water?
After utilization, the waste water is collected in the public sewerage network and transported in the Waste Water Treatment Plant. The water is treated with the view to its cleaning of harmful elements and render to the nature. Compania pays also for this an amount of money to the Rivers Administration.
Water quality
What should be done when the water doesn’t have the same aspect and taste as usually?
If you didn’t used water for a long period, the first water that will stream is the one that have slacken in your installation. Each time when you find out a damage of water aspect to your tap we recommend you to let the water to stream some seconds and also inform yourself if the water was stopped for interventions and your neighbors do not face the same problem.
What I can do if the water have chlorine odor?
The strong odor of chlorine arises in the case extreme temperature, as well as when it is necessary an increase of disinfectant to the upper limit of maximum admitted quantity in order to provide the micro-biological safety of the distributed water. This action is taken exclusively to protect your health. In order to attenuate the water taste, leave the water in a uncovered recipient or vessel before you drink it.
Why the water color is sometime reddish/brownish?
When the pressure in water distribution network is excessive, it is possible iron micro particle to be detached leading to tap water colouring.